Terms and Conditions

The Terms and Conditions (hereinafter the "Terms and Conditions") governing access to and use of the website platform are set out in this document.

These Terms and Conditions regulate the access and purchase of products on the website (hereinafter, the "Website"), owned by DR SALSAS, S.L. (hereinafter "DR SALSAS"), which is the entity that sells and markets the products displayed on it and is responsible for the contractual relationship maintained with the user (hereinafter, the "User").

Any matter that has not been expressly covered in these Terms and Conditions will be understood to be reserved to DR SALSAS, without prejudice to the application of the provisions of the current regulations.

1. SERVICES AND CONTENTS OF THE WEBSITE

The Website includes information aimed at the general public about the products and/or services offered by DR SALSAS, so that the User can find out about their characteristics and, if appropriate, purchase them directly through the Website.

DR SALSAS reserves the right to decide at all times the contents and products shown to the User, and may delete them and add new ones at any time. Likewise, DR SALSAS reserves the right to carry out modifications and/or updates to these Terms and Conditions.

Any changes in this regard will be posted prominently on the Website, indicating the date of the last update at the bottom of the document.

2. TERMS AND CONDITIONS OF PURCHASE

2.1 Execution of the contract

The information contained in these Terms and Conditions and the details contained on the Website do not constitute an offer to sell, but an invitation to contract. No contract will exist between the User and DR SALSAS in relation to any product until the order has been expressly accepted by DR SALSAS. If the User's offer is not accepted and a charge has already been made to their account, the amount of the charge will be refunded in full by DR SALSAS.

To place an order, the User must follow the online purchase procedure and click on the "Confirm Order" section. Subsequently, the User will receive an email at the email address indicated acknowledging receipt of their order ("Order Confirmation"), which shall not mean however that the order has been expressly accepted by DR SALSAS, as said order constitutes an offer made by the User to DR SALSAS to purchase one or more products. All orders are subject to subsequent acceptance by DR SALSAS, of which the User will be informed by means of an email confirming that the product is being sent ("Shipping Confirmation"), at which time the contract for the purchase of one or more products will be formalised. The Contract shall only cover those products listed in the Shipping Confirmation.

2.2 Product availability

All product orders are subject to availability. In this regard, if there are difficulties in the supply of products or if there are no items available in stock, DR SALSAS reserves the right to provide information about substitute products of equal or superior quality and value that the User may choose. If the User does not wish to place an order for the substitute products offered by DR SALSAS, any amount paid by the User will be refunded.

DR SALSAS reserves the right to withdraw any product from the Website at any time and to remove or change any material or content thereof, always endeavouring to process all orders. However, DR SALSAS reserves the right not to process orders after the Order Confirmation has been sent when, in its opinion, there are justified reasons. DR SALSAS assumes no responsibility for removing any product from the Website, regardless of whether said product has been sold or not, removing or changing any material or content of the Website, or for not processing an order once the Order Confirmation has been sent, although it will reimburse any amount that the User may have paid.

Products offered through the Website are available for purchase and shipment to the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Poland, Portugal, Romania, Spain, Sweden, United Kingdom and United Kingdom. Shipping costs may vary depending on the destination. Within the Spanish national territory, shipping costs may differ when the destination is outside the Iberian Peninsula (Balearic Islands, Canary Islands, Ceuta and Melilla).

2.3 Delivery, form, means and potential impossibility of delivery

Without prejudice to what has been established regarding the availability of the products and unless extraordinary circumstances arise, DR SALSAS will send the order via first class transport companies (currently MRW for domestic deliveries and DHL for deliveries outside Spanish national territory), to the address indicated as the destination (in the shortest possible time). The estimated delivery time is 72 hours, provided it is within working days, counting from the date of Confirmation of Dispatch. However, if no exact delivery date is specified, delivery must take place within 30 days from the date of the Dispatch Confirmation. Delivery shall be deemed to have taken place when the duly identified capable person at that address agrees to collect the consignment, whether or not the addressee shown on the collection slip is the addressee. However, delays may occur as a result of product customisation, in the case of specialised items, certain delivery areas and other unforeseen circumstances.

If for any reason DR SALSAS is unable to deliver the order on the date initially planned, it must inform the User of this circumstance, giving them the option of continuing with the purchase, setting a new delivery date, or cancelling the order with a full refund of the price paid. In the event of not being able to deliver the order, because no capable person is at home at the time of delivery, a note will be left so that the buyer can contact the transport company and arrange with them the best way to deliver the goods. Deliveries cannot be made to PO Boxes or call centres.

If the shipment is refused at its destination, or if for any reason beyond the control of DR SALSAS, or of the company that carries out the transport depending on the destination, the shipment cannot be delivered, DR SALSAS, as soon as possible, will inform the User of the circumstances that prevent delivery. The User must specify in writing, within a maximum period of 15 days from receipt of said communication, whether he/she wishes to recover the shipment or whether he/she prefers it to be sent to another destination. If the User has not exercised his or her right within this period, the shipment will be treated in accordance with the applicable rules depending on the nature and type of shipment. In any case, in addition to the payment of the corresponding additional fee, the User shall be responsible for the payment of the costs and expenses incurred.

If the package is received with signs of having been tampered with or hit, this must be expressly indicated on the transport company's delivery note and the goods must be checked in the presence of the relevant employee, and the User must not sign the delivery note without having indicated an incident of some kind.

2.4 Transfer of risk and ownership of products

The risks of the products will be the responsibility of the User from the moment of delivery, acquiring full ownership thereof when DR SALSAS receives full payment of all the amounts owed in relation thereto, including delivery costs, or at the moment of delivery, if this takes place at a later time.

2.5 Price and payment

The price of each product will be that which is stipulated at all times on the DR SALSAS Website, except in the case of a manifest error. DR SALSAS reserves the right to correct any type of error by informing the User as soon as possible, and giving them the option of reconfirming their order at the correct price or cancelling it. If DR SALSAS is unable to contact the User, the order will be considered automatically cancelled, and the amounts paid will be refunded in full.

DR SALSAS shall not be obliged to supply any product at the incorrect lower price (even once the delivery has been confirmed) if the error in the price was obvious and unequivocal and the price could have been reasonably recognised by the User as incorrect.

The prices on the Website include VAT or any applicable tax in accordance with current law depending on the territory, but exclude shipping costs, which will be added to the total amount due as set out prior to purchase. Prices are subject to change at any time, although any changes will not affect orders for which a Shipping Confirmation has been sent.

Once the User has made their purchases, all the items they wish to buy will have been added to their Basket and the next step will be to process the order and make the payment. To do so:

1. You will need to click on the "Basket" button at the top of the page.

2. Click on the "Open basket" button.

3. You will need to click on the "Order details" button.

4. You will need to fill in and check the contact information, the details of your order, the address to which you would like the order to be sent and the delivery method.

5. You must click on the "Payment Details" button, enter the billing address and "Authorise Payment", choosing the method of payment, which can be made securely by the following means:

(i) PayPal: if this is the payment method chosen by the User, the charge will be made when the order is confirmed. By clicking on "Confirm Order" the User confirms that he/she is the holder of the means of payment. The User may pay by debit card, credit card or bank account without having to enter any of them to pay. You will only need your email address and a password to your PayPal account. If the User does not have a PayPal account, he/she may create one prior to purchase. For more information about this payment method, you should contact PayPal Customer Services. In this way, the privacy and confidentiality of the data provided is fully assured.

(ii) Credit/debit cards: Visa, MasterCard, American Express, Discover Cashback, Diners Club and JCB. If one of these is the chosen means of payment, the User shall first fill in the billing address (forename, surname, address and telephone number) in the "Payment details" section, and enter the bank details on the following page: card number, expiry date and the three-digit security code (CSC) indicated on the back of the card.

The means of payment shall be subject to checks and authorisations by the issuer of the means of payment. If these entities do not authorise payment, DR SALSAS will not be responsible for delays or non-deliveries, and it will not be possible to formalise any Contract with the User. Once payment has been made, the User must complete the purchase process and access "Confirm Order", all after reviewing the Order and the data provided by the User.

6. You must click on the box "I have read and agree to the terms and conditions of the website".

7. Finally, you must click on the "PLACE ORDER" button.

2.6 Returns

The User shall have a period of fourteen (14) working days, according to the official calendar of his/her place of residence, to terminate the purchase without incurring any penalty or expense, including the costs incurred by the return of the goods.

The period of fourteen (14) days set out in the preceding paragraph shall be calculated from the date of receipt by the buyer of the purchased goods. In any case, it shall be understood that the User has been aware of the right of withdrawal from the moment of entering the Portal, which requires the reading and acceptance of these General Conditions, and in any case from the moment the order is placed.

Returns of orders must be sent to the registered address of DR SALSAS Alimentación, S.L. located in Dos Hermanas (Seville), Carretera Isla Menor, Km. 1,8, C.P. 41700. Once the buyer has exercised the right of withdrawal, DR SALSAS will return the amounts received by means of a credit note, without any retention, immediately and in no case more than fourteen (14) calendar days from the date on which DR SALSAS has been informed of the User's decision to withdraw from the contract. However, the right of termination (withdrawal) is excluded in those cases in which, due to the nature of the content of the services, it is impossible to carry it out, without prejudice to claims for damages.

Regardless of the provisions of section 4.3., in cases in which the User considers that at the time of delivery the product does not conform to that stipulated in the Contract, they must contact DR SALSAS immediately by telephone on 900 905 342, and DR SALSAS reserves the right to carefully examine the returned product and to inform the User, within a reasonable period of time, if it is appropriate to return or replace it. If applicable, the return or replacement of the article will be carried out as soon as possible and, in any case, within fourteen (14) days from the date on which the User informed DR SALSAS of the non-conformity of the product with the stipulations of the Contract.

The amounts paid for those products that are returned because of a defect or flaw, when it actually exists, will be refunded to the User in full, including the delivery costs incurred to deliver the item. The refund will be made in the same payment method used to pay for the purchase. The rights recognised by current applicable law remain unaffected.

2.7 Communications and notifications

By using the Website, the User accepts that communications with DR SALSAS will be electronic; contact may be made by email or information may be provided by posting notices on this web page. For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notices, information and communications sent to him/her electronically comply with all legal requirements to be considered in writing. 

Any notifications that the User wishes to send to DR SALSAS should be sent to the email address consumidor@doctorsalsas.com or to the registered address of DR SALSAS. Unless otherwise stipulated, DR SALSAS may send communications either by email or to the postal address provided by the User in their order or in previous communications.

Notifications shall be deemed to have been received and properly carried out at the time they are published on the Website, after 24 hours have elapsed since the sending of an email or registered letter.

In order to prove that service has been effected, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, properly stamped and duly delivered to the postal services. In the case of emails, it is sufficient that they are sent to the address specified by the User.

2.8 Force majeure

DR SALSAS will not be liable for non-fulfilment or delay in the fulfilment of its obligations derived from the Contract which is due to events beyond our reasonable control ("Force Majeure Causes").

Force Majeure shall include any act, event, omission or accident beyond our reasonable control, including but not limited to the following: (i) strikes, lockouts or other industrial action, (ii) civil disturbance, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, (iii) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, (iv) inability to use trains, ships, aircraft, (v) inability to use public or private telecommunications systems, (vi) acts, decrees, legislation, regulations or restrictions of any government or public authority, (vii) strikes, failures or accidents in maritime, inland waterway, postal or any other form of transport.

It shall be understood that the obligations derived from the Contracts for DR SALSAS shall be suspended during the period in which the Cause of Force Majeure continues, and it shall have an extension in the term to fulfil said obligations for a period of time equal to the duration of the Cause of Force Majeure.

DR SALSAS will use all reasonable means to bring the Force Majeure Event to an end or to find a solution that allows the obligations assumed under the Contract to be fulfilled despite the Force Majeure Event.

2.9 Waiver

The failure of DR SALSAS to require strict fulfilment of any of the obligations assumed by the User on the basis of a Contract or these Conditions or the failure of DR SALSAS to exercise any rights or actions that it may be entitled to on the basis of said Contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions, nor will it release the User from the obligation to fulfil said obligations.

The waiver by DR SALSAS of a specific right or action will not imply a waiver of other rights or actions derived from the Contract. No waiver made by DR SALSAS of any of these Conditions or of the rights or actions derived from the Contract will be effective, unless it is formally and expressly established that it is a waiver, communicating it to the User in accordance with section 4.7.

2.10 Entire agreement

These Conditions and all documents to which express reference is made herein, constitute the entire existing agreement between the User and DR SALSAS, in relation to the object of the Contract and replace any other previous pact, agreement or promise agreed between both parties verbally or in writing.

3. PRIVACY AND COOKIES POLICY

Visiting the Website does not oblige the User to provide any information about him/herself, except for certain functionalities of the website that depend on the use of cookies, as informed in the.

However, in order to use some of the services or access certain content, users must first provide certain personal data, which will be processed, where appropriate, always in accordance with current and applicable legislation.

The User may register at any time by creating a profile on the Website through the "REGISTER" section of the Website. To do so, the User must provide certain personal data, which will be processed in accordance with the provisions of the applicable legislation on data protection and always in accordance with the provisions of the .

Whenever the User provides personal data, he/she will be the only person responsible for the truthfulness and accuracy of said data, so that he/she must inform DR SALSAS of any update of said data as soon as possible.

4. NULLITY AND INEFFECTIVENESS OF CLAUSES

If any provision of these Terms and Conditions is declared wholly or partly invalid or unenforceable, such invalidity or unenforceability shall only affect that provision or that part of it which is invalid or unenforceable, and these Terms and Conditions shall otherwise remain in full force and effect, and such provision or part of it shall be deemed not to be included.

10. APPLICABLE LAW AND COMPETENT JURISDICTION

The provisions of these Terms and Conditions are governed by Spanish law. The parties expressly submit to the courts and tribunals of Seville for the resolution of conflicts, waiving recourse to any other jurisdiction.

If you have any complaints regarding the use of our services, you can contact us by mail at the email or physical address indicated at the beginning of this page. DR SALSAS undertakes to seek at all times an amicable solution in the event of a dispute.

Last updated: December 2022 © 2022 DR SALSAS, S.L., All rights reserved.